How do I add emails to my contacts or safe senders list?

To ensure delivery of our emails add to your address book or approved senders list. See instructions for your email system below: AOL, Yahoo, Hotmail, Gmail, Thunderbird, Netscape, Outlook, Others.

You will need to add our “From address”,, to your AOL address book:

  • Click the Mail menu and select Address Book
  • Wait for the “Address Book” window to pop up, then click the Add button
  • Wait for the “Address Card for New Contact” window to load
  • Once loaded, cut and paste into the “Other E-Mail” field
  • Make our From address the “Primary E-Mail” address by checking the associated check box
  • Click the Save button

You will need to set up a filter to redirect our email into your inbox:

  • Open your mailbox and click on Mail Options (upper right hand corner)
  • Select Filters (bottom left corner)
  • Click the Add link on the Filters page
  • Update the “From header:” rule with the following 2 pieces of information: “contains” and This essentially allows the mail server to identify our email communication based on the email’s *From* address
  • Click the Choose Folder pull down menu and select inbox
  • Select the Add Filter button

You will need to add our From address, to your Hotmail Safe Senders List:

  • Select “Options | More Options…” from the Windows Live Hotmail toolbar
  • Follow the “Safe and blocked” senders link under “Preventing junk email”
  • Click “Safe senders”
  • Type in the “Sender or domain to mark as safe:” entry field

You will need to add our From address, to your Gmail Contacts List:

  • Click Contacts along the left side of any Gmail page
  • Click Add Contact
  • Copy and paste our From address, into the primary email address dialog box
  • Click Save
  • Click Spam along the left side of any Gmail page
  • Check mark the box next to our email
  • Click Not Spam button along the top

Mozilla Thunderbird
You will need to add our From address,, to your Thunderbird Address Book and configure your Junk Mail Controls to white list your address book. Add our From address into your Personal Address Book:

  • Click the Address Book button
  • Make sure the Personal Address Book is highlighted
  • Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address & Other
  • Under the Contact tab, copy and paste our “From” address,, into the Email dialog box
  • Click OK

You can also right-click any email address you see in Thunderbird and select “Add to Address Book.”

Now white list your Personal Address Book:

  • From the main drop down menu, select “Tools -> Junk Mail Controls…”
  • This will launch the Junk Mail Controls window that has two tabs: Settings and Adaptive Filter
  • Under the Settings tab, update the “White Lists” module by selecting Personal Address Book from the pull down menu and then check mark the box next to “Do not mark messages as junk mail”
  • Click OK

Netscape Mail Web-Based Email has no filters and spam protection. Therefore, you can enjoy our email without do anything further, because it will not be mistakenly filtered.

You will need to add our From address,, to your Safe Senders list:

  • On the Tools menu, click Options
  • On the Preferences tab, click Junk E-mail
  • On the Safe Senders tab, click Add
  • In the Add address, copy and paste in our From address, Click OK

If you use a Web mail system or email application not listed above, the instructions for white listing our email address will depend on the specific email program you are using. If you access the help files, instruction manual or customer support, there should be instructions on how to do this.

In most cases, just adding our From address,, to your address book, safe list, white list or contact list will be sufficient.

If our updates are not getting to your inbox, then we suggest checking your spam folder, bulk folder or junk folder. If you find our email there, you will need to find a way to inform your mail application that it is not spam. Most likely the course of action is to select our email and click on the Not Spam or Not Junk button, if available. For more information about your mail application, please visit the help section that is associated with your email client/email application.